Questions about your bill?
Call 314-996-3990 or toll free 800-501-9855 • 8 a.m.-4:30 p.m. Monday through Friday
BJC HealthCare is committed to providing you with high-quality patient care and services. This includes sharing with you information about our billing process for health care services and our Financial Assistance Policy. Rest assured, all of your information is considered confidential, and we pledge to treat you with respect and dignity.
We will talk with you about patient expenses and send you a bill in as timely a manner as possible. There are some payments which may be required from you at the time of service, such as insurance deductibles, co-pays and payment for services not covered by insurance. The bill you receive will clearly state the services provided, any applicable discounts, and when payment is due. When you receive your bill, it will tell you who to contact if you need assistance paying your bill.
If you do not have insurance coverage, we will automatically discount your hospital bill; and if you pay your bill in full within 30 days of your first notice, you will receive an additional discount. Please call us to discuss this discount.
If you have insurance coverage, we will bill your insurance carrier soon after health care services have been provided to you. It is possible that you may receive services from other health care professionals while you are at our hospital that will be billed separately. Some fees that may be billed separately include physicians, laboratory and radiology services.
Every year BJC HealthCare provides more than $100 million in free care for uninsured patients, more than any other hospital or health system in Missouri. Depending on your situation, you may qualify for financial assistance which may include:
- Helping you apply for Medicaid
- Determining your eligibility for free health care services
- Determining eligibility for a reduction in the amount you owe for some services
If you do not have health insurance or are concerned that you may not have enough insurance to cover the costs of your services, BJC HealthCare hospitals want to assist you. We will need to receive information from you about your job, income, resources, insurance coverage, family size and other information to help determine the appropriate programs for which you may qualify. We realize some of the questions we ask are sensitive, but it is necessary that we receive this information to help you. You have our commitment that we will respect you and your privacy during this process.