Q. What do I need
to use this service?
A. You need a properly configured
wireless device. When first connecting, you will be presented with our terms and
conditions of use. After accepting them, the internet is available.
Q. Are there costs involved?
A. No. This service is free. We do not charge for
this, nor is the cost passed on to your insurance company. You must provide your
own wireless device and connectivity.
Q. What is a wireless network?
A. A wireless network works the same way as other computer networks,
except there are no cables or wires involved. A device with built-in wireless capability
or a special wireless network card is required. When properly configured, your computer
will communicate with a dedicated network, providing access similar to what you
have at home or work.
Q. What web sites can I access?
A. For your protection -- and ours -- we filter some content. Other
than that, the internet is open to you.
Q. What equipment do I need?
- Wireless device -- You need your own laptop computer or
PDA (personal digital assistant); most personal computers (PCs), pocket PCs and
Macintosh computers should work so long as they are properly configured and have
an appropriate wireless network card
- Wireless card -- You need your own wireless network card;
on some new devices the wireless card is built in; if not, it will probably need
to be inserted into a memory card slot on the side of the laptop or top of the PDA
- Supported wireless formats -- Your network card must support
either 802.11b or 802.11g; though there are other industry standards, they are not
- Browser -- Your device must use a standard internet
browser: Internet Explorer, America Online, Netscape or Safari
Q. I don't have a wireless card . . . what now?
A. Wireless cards are very standardized and may
be purchased online or from virtually any retail electronics store. We cannot help
you install the card. We do provide
basic configuration instructions.
Q. How secure is my internet session?
A. Wireless networks are "shared" among all users and are public.
All public networks lack the high level of security you may have at work or home.
We encourage you to be careful when sending personally identifiable or sensitive
information. If the web sites you visit support the industry standard SSL (secure
sockets layer) encryption, our network connection to that site is as secure as if
you were on a standard wired network.
Q. Can I connect to my company's network from here?
A. If your company has a VPN (virtual private network) and you
can access it from home, you can probably connect to it from here. There are cases
where authentication is not permitted. If there's a problem, contact your company's
IS Department to see if changes to the VPN settings are necessary.
Q. Why does my wireless device work at my home or office, but
A. This is most likely a configuration issue. There are multiple
ways to configure a wireless connection, and we may do it differently than the way
yours is set up. If you follow the
basic configuration instructions, you can probably get your device to work
Q. I'd like to print an e-mail or article . . . can I?
A. Unfortunately, it is not possible to print from our public wireless
network. We just do not have the printer capacity. The best solution is to e-mail
the URL of the page to yourself and print it when you return home.
Q. My network connection works -- the lights flash -- but I
can't connect with the internet
A. You are probably set up to use a proxy server. In Internet Explorer,
select Tools, then Internet Options, then Connections, then LAN Settings. Make sure
the "Use a proxy server" option is unchecked. If you change it, remember to recheck
it when you leave.
Q. It does not work. Who can I call for help?
A. Unfortunately, privacy and liability concerns
prevent us from working on your computer. We recommend you contacting your company's
information services help desk, the computer or internet card manufacturer for assistance.
We can offer some assistance in getting your computer configured properly. Call
314.362.4711 for help.