While you are a patient at Missouri Baptist Sullivan Hospital, your rights include:
- Your right to be treated as an individual. The hospital’s primary
commitment is to you, our patient. Here, all staff treats you with
the respect and consideration to which all people are –entitled
-- regardless of race, creed, color, age, national origin, sex, physical
ability or sources of payment for care. Staff will respect and honor
your cultural, spiritual and religious values and their impact on
your feelings about illness and treatment to the extent possible
under current medical practice and state law.
- Your right to feel secure with your health care. You have the right
to feel secure about your care and course of treatment, as well as
about those who care for you during your stay at a BJC-affiliated
facility. You have the right to consult a specialist regarding your
doctor’s diagnosis. In regard to your condition, you may obtain
complete current information from your physician concerning
your diagnosis, treatment and prognosis in terms you can
understand. If communication is restricted in any way, you have
the right to know why. If you are too ill, your physician will
discuss this information with your family and other appropriate
people. You and loved ones designated by you also are entitled to
review your medical record and have it explained to you except
when restricted by law. Any possessions brought to the hospital
will be reasonably protected to the best of our ability.
- Your right to be free from abuse, neglect, or harassment. Restraints and seclusion are never used as a form of coercion, discipline, retaliation or convenience. Restraints and seclusion are only used to ensure the immediate physical safety of the patient, staff or others. Restraints and seclusion are discontinued at the earliest possible time.
- Your right to participate in your treatment decisions and be informed of your plan of care. The hospital respects your right to
make decisions regarding your health care. You have the right to
fully understand what treatment you agree to or decline. Should
you decide to decline a specified treatment or procedure, consider
your decision carefully so that you understand the full extent of
the consequences to your health. Discuss your concerns, fears
or objections with your physician and your family. Due to the
importance of such a decision, you will be asked to sign a “Refusal
of Treatment” form. Any decision to decline further treatment
or to leave the hospital is subject to laws applying to illness that
endanger the public welfare; for example, if you have a contagious
illness, your leaving could seriously endanger the health of others.
- You have the right to prepare an advance directive (such as a
living will, health care proxy or durable power of attorney for
health care) concerning your treatment or designating a surrogate
decision-maker with the expectation that the hospital will honor
the intent of that directive to the extent permitted by state law and
- Your right to privacy As a patient, you are entitled to every
consideration of your privacy concerning your medical care.
Discussion of your condition, as well as any consultation,
examination or treatment, is confidential and will be conducted
as discretely as possible. You may refuse to talk to or see anyone
not directly involved in your care. The medical records of your
hospitalization are private and confidential. The hospital needs
your written permission before releasing any of this information
to persons, such as insurance agents or lawyers, except as
otherwise protected by law, third-party contract or your insurance
company. You may wear appropriate clothing, and religious or
other symbolic items as long as they do not interfere with your
medical treatment. You have the right to request a room transfer
if you share your room with another whose actions disturb you
unreasonably. If necessary for your personal safety, you have the
right to be placed in protective privacy.
- Your right to expect that staff will reasonably fulfill your need for hospital services. The hospital will provide services to assist your
physician in furnishing evaluation, service or referral as indicated
by the urgency of your condition. Prior to your discharge from
a BJC HealthCare-affiliated hospital, staff will provide you with
information from your physician concerning your continued
health requirements, and hospital and community resources
available to assist you after discharge. You may not be transferred
to another facility unless you have received an explanation of the
need for the transfer and alternatives to such a transfer, and unless
the transfer is acceptable to the other facility.
- Your right to ask for information about your hospital charges. You
have the right to an explanation of all hospital charges related to your
health care program. Because it is your responsibility to make prompt
payment for services received, please contact our patient accounts
department if financial problems arise. You may have additional rights
to appeal payment decisions with your insurance provider.
- Your right to be advised of educational or research activities. As a
health care provider that comprises teaching institutions for health
professionals, the system’s teaching hospitals affirm your right to obtain
information as to any relationship of the hospitals with other health
care and educational institutions as far as your care is concerned.
- You have the right to know the identity and professional status of individuals directly involved in your care, and to know which physician is primarily responsible for your care. You should direct concerns about student, intern or resident involvement in this care
to your primary physician. The hospital will advise you if, while in
the hospital, your participation as a subject in a research activity
is desired. You have the right to receive a description of expected
risks and benefits. You also have the right to refuse to participate in such activities, and should you choose to participate, you retain
the right to withdraw your participation at any time. Your choice
not to participate will not compromise your access to service.
- Your right to present complaints. You have a right to express a
complaint concerning any aspect of your stay at a Missouri Baptist
Sullivan Hospital. Our hospital can fix most problems when
reported to an employee or manager and uses all complaints as
opportunities to improve services. If you are unhappy with the
way we handle a compliant, you may file a grievance.
You may contact the Risk Manager at the address or phone
number below. This will in no way compromise the care the
Attn: Risk Manager
Missouri Baptist Sullivan Hospital
751 Sappington Bridge Road
Sullivan, MO 63080
You may also contact the Missouri Department of Health and
Senior Services, at the address or phone number below, at any
time to register a complaint. This will in no way compromise the
care the patient receives.
Missouri Department of Health and Senior Services
P.O. Box 570
Jefferson City, MO 65102-0570
If you feel you have been discriminated against due to age,
race, color, creed, national origin, sex, physical ability or source
of payment for care, you have the right to issue a written
complaint, which the organization will thoroughly investigate.
The organization reviews and uses all complaints to make
improvements in its services.
- Your right to designate your preferred visitors. You have the
right to designate your visitors while in the hospital. A support
person acting on your behalf or a legal representative (if any)
may also exercise your preferences for visitation rights if you are
incapacitated or otherwise unable to designate. These visitation
- the right to designate and receive support persons for visitation
including, but not limited to, a spouse, other family members,
a domestic partner (including a same-sex domestic partner)
other family members or friends.
- the right to withdraw or change such designation for visitation
at any time.
- the right to designate such visitors, regardless of the
relationship type, without restrictions or limitations placed on
visitation privileges on the basis of race, color, national origin,
religion, sex, gender identity, sexual orientation, or disability.
In balancing all aspects of care for all patients, the hospital may,
however, place clinically appropriate and reasonable restrictions
and limitations on visitation. These limitations address generally
circumstances when a patient is undergoing care, for infection
control, when visitation may interfere with the care of other
patients or for safety concerns related to patients, visitors, staff or
health care providers. For example, we may place limitations in the
a. For protection status for patients who are prisoners, victims of
a violent crime or transferred from a facility where they have
been on protective status.
b. To establish hours for visitation or for specific patient care
units including limits on number of visitors, or the minimum
age requirements for child visitors;
c. For patient/visitor risk of infections/communicable diseases;
d. For clinically based needs of the patient.
e. For conduct demonstrated by a visitor that may jeopardize
the safety of any patient, visitor, staff member or health care
In instances where it may be necessary for patient visitation to
be limited or restricted, we will strive to explain the reasons for
the limitation to the patient. All visitors will enjoy full and equal
visitation privileges consistent with your patient preferences.
Because we strive to foster a spirit of mutual trust, respect
and cooperation, it is important that you understand your
- Your responsibility to provide correct information. You have the
responsibility to supply your physician and other professional
hospital personnel with all of the information they need to give
you the best care possible. You should have information available
that will help you answer their questions fully and truthfully.
Staff may ask you questions concerning your current and past
health problems and those of other members of your family, your
past hospitalizations, your current medications, and whether you
have an advance directive. You also are responsible for providing
complete insurance and other financial information that relates to
payment for your care.
- Your responsibility to follow instructions. You are responsible for
your own actions if you do not follow the instructions given for
your care, treatment, and service plan developed.
- You are responsible for asking questions. Tell hospital staff about
your concerns. If you do not understand your care, treatment, or
services, and for accepting the consequences of not abiding by the
recommended care, treatment and service plan.
- Your responsibility to be considerate of others. Because we foster
a spirit of mutual trust, cooperation and respect, it is especially
important that you are considerate of your fellow patients and
of our hospital staff. Maintaining a quiet, orderly atmosphere is
an important part of the care our patients need. We ask for your
cooperation by playing your television or radio softly and during
reasonable time periods.
- Your responsibility to follow the hospital's rules and regulations. It is
your duty to treat other patients, visitors and hospital staff with
respect. You and your visitors must follow all hospital rules, such
as the smoking policy and visiting hours. Respect others property
and control noise. Swearing or any threat of harm against others is