Commitment to Quality

Missouri Baptist Sullivan Hospital and BJC HealthCare is committed to improving the health and well-being of the people and communities it serves through leadership, education, innovation and excellence in medicine.

The goal is to be the national model among health care delivery organizations as measured by our:

  • Outstanding patient advocacy and loyalty
  • Unsurpassed clinical quality and patient safety
  • Significant contribution to medical education and research
  • Exceptional employee satisfaction and workforce development
  • Excellent financial and operational management

BJC Center for Clinical Excellence

The BJC Center for Clinical Excellence comprises diverse health care professionals, including epidemiologists, analysts, computer programmers, industrial engineers and quality consultants. The Center provides leadership in quality assessment and health services research throughout BJC HealthCare, as all BJC hospitals and service organizations strive to continually improve the quality of services offered to patients, including best practices in infection control, patient safety and rapid alert systems.

As BJC HealthCare is committed to offering patients the highest quality of care, it's important for patients and family members to know how BJC HealthCare hospitals perform compared to national recognized quality indicators. The links provided here offer those comparative views.

Missouri Hospital Association: Missouri Health Matters

See how hospitals are performing on nationally recognized quality of care measurements (heart attack, heart failure, pneumonia and surgical care) and patient satisfaction at the Missouri Hospital Association’s Missouri Health Matters website.

U.S. Department of Health and Human Services Hospital Compare

Hospital Compare is offered by the United States Department of Health and Human Services. You can search for a hospital by ZIP code.

Once you get to the hospital’s profile, you will see how that hospital compared to both the state average and the national average in patient experience–using a national survey called HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems. HCAHPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.

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